Data protection

12hibaji Privacy Policy

Your personal data is stored with the highest level of security at 12hibaji. This privacy policy clearly explains what data we collect, why we collect it, and how it is kept safe.

Last Updated: January 2026

Your privacy Our responsibilities

A quick overview of the key pillars of 12hibaji's privacy policy

Encrypted data storage

All your personal data is protected with SSL/TLS encryption. No third party can access this information under any circumstances.

Your Information Is Never Sold

12hibaji never sells your personal data to third parties. Your information is used solely for the platform's own operations.

Minimal Data Collection

We collect only the information necessary to provide our services — nothing more, nothing less.

You're in Control

You can view, update, or request deletion of your data at any time. Your rights are fully upheld.

Cookie transparency

You are clearly informed about which cookies are used and why. No unnecessary cookies are used.

Policy Change Notices

Advance notice is given by email or on the platform whenever the privacy policy is updated.

This privacy policy applies to all services on the 12hibaji platform. By using the platform, you are considered to have accepted this policy. For any questions, please contact our support team.

1 What data we collect

Some information is collected when you register an account and while you use the platform. This data is used to provide services, ensure security, and improve your experience. We never collect unnecessary or excessive personal information.

Directly Collected Information

  • Full name, date of birth, and gender
  • Email address & mobile number
  • Residential address and country
  • National ID or passport number (for KYC verification)
  • Payment-related details (mobile banking number, bank account number)

Automatically Collected Information

  • IP address & device information
  • Browser type and operating system
  • Platform login timestamps and session data
  • Gaming activity & transaction history
  • Data collected through cookies and tracking technologies

12hibaji collects only the minimum data necessary to provide its services. No unnecessary personal information is requested.


2 How Your Information Is Used

12hibaji uses collected data only for specified purposes. The use of each piece of information is governed within the scope of our privacy policy.

Types of Data Purpose of Use
Name & Contact Information Account creation, KYC verification & support services
Payment Information Deposit & withdrawal processing
IP & device information Security Monitoring & Fraud Prevention
Gaming history Bonus calculation, dispute resolution, and experience improvement
Email address Sending important notices and promotional messages

12hibaji uses your data to improve our services, send relevant offers, and keep the platform secure — all in line with our privacy policy. You can request to opt out of promotional messages at any time.


3 How long is data retained

12hibaji does not retain your data longer than necessary. All information is kept securely while your account is active. After account closure, certain data may be retained for a defined period as required by law.

  • Account information: up to 5 years after account closure.
  • Transaction data: up to 7 years, in accordance with financial regulatory requirements.
  • KYC documents: up to 5 years after verification is complete.
  • Log and session data: up to 12 months.

After the designated retention period, data is permanently deleted. No information is stored indefinitely.


4 Who Your Information Is Shared With

12hibaji never sells your personal data. In certain limited circumstances, a minimal amount of information may be shared with third parties.

Service Provider Partners

Limited data may be shared with trusted third parties for payment processing, identity verification, and technical support. These partners adhere to the same privacy standards.

Legal obligations

Information may be disclosed in response to a court order, government directive, or lawful request from law enforcement authorities.

12hibaji never sells your data to advertisers or marketing companies. This is a core principle of our privacy policy.


5 Cookie policy

12hibaji uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the platform.

  • Essential Cookies: Essential for login sessions and security.
  • Functional cookies: Remembers your preferences and settings.
  • Analytics Cookies: Used for traffic monitoring and site improvement.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some platform features to stop working.


6 Your rights

12hibaji respects every user's data rights. You can exercise any of the rights below at any time.

  • Right to Access: You can request to know what personal information is held about you.
  • Right to Rectification: You may request corrections to any inaccurate or outdated information.
  • Right to Erasure: You may request deletion of your data under certain conditions.
  • Right to Restrict Processing: You can request that your data no longer be used for a specific purpose.
  • Right to Data Portability: You can request a copy of your data in a commonly used format.

To exercise any of your rights, please contact our support team. We will respond within 30 days.


7 Minor Protection

12hibaji does not allow anyone under 18 to open an account. No data from minors is collected or stored.

If a parent or guardian believes their child has opened an account on 12hibaji, please contact our support team immediately. Any such account will be closed without delay.

The primary responsibility for keeping minors away from gaming lies with the family. 12hibaji enforces a strict policy on this matter.


8 Security Measures

12hibaji uses industry-standard security technology to protect your data. Our security infrastructure is regularly updated and tested.

  • All data is protected with SSL/TLS 256-bit encryption.
  • Two-factor authentication (2FA) is available.
  • Server security is audited on a regular basis.
  • Automated alerts are sent for any suspicious login attempts or transactions.
  • Staff access to data is restricted based on role.

In the event of a data breach, affected users will be notified as quickly as possible and all necessary steps will be taken.


9 Payment Data Security

Payment information is processed with the highest security during deposits and withdrawals at 12hibaji. Mobile banking numbers and bank account details are stored in encrypted form.

  • Payment information is not stored directly on 12hibaji servers.
  • Transactions are processed through trusted payment gateways.
  • A record of every transaction is securely retained.

No 12hibaji staff member will ever ask for your PIN, password, or OTP over phone or chat. Any such request is suspicious — do not respond to it.


10 Privacy policy updates

12hibaji may update this privacy policy as needed. For significant changes, advance notice will be sent to your registered email and a notification will be displayed on the platform.

Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy. We recommend checking this page regularly.


11 Contact Us

If you have any questions or concerns about our privacy policy, please get in touch. 12hibaji's data protection team is always ready to help.

  • Email: [email protected]
  • Live Chat: Available through the platform's support section
  • Response Time: Within 24-48 hours

For more details, visit our Terms and Conditions and Responsible Gaming Visit the page.

Privacy Policy FAQ

Find answers to commonly asked questions here

No, 12hibaji never sells your personal information to any third party. Your data is used solely to provide services, ensure security, and meet legal obligations.

12hibaji keeps your data secure through SSL/TLS 256-bit encryption, two-factor authentication, and regular security audits. Our security framework meets the highest industry standards.

After account closure, certain data must be retained for a defined period in accordance with financial regulations. Transaction records may be kept for up to 7 years and account information for up to 5 years. After that, all data is permanently deleted.

Yes, you may request to view or update your information at any time. Contact our support team and the necessary action will be taken within 30 days.

For significant changes, advance notice will be sent to your registered email and a notification will be shown on the platform. You can also check the "Last updated" date at the top of this page to see if any changes have been made.

Play safely at 12hibaji

Enjoy the best gaming experience with your privacy fully protected.

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