Question 1

How do I create a new account on 12hibaji?

Accepted Answer

Signing up on 12hibaji is quick and easy. First, On the registration page, Go ahead and enter your name, email or phone number, and a strong password. Then activate your account using the verification code sent to your email or SMS. The whole process takes just 2–3 minutes.

Question 2

Can one person open multiple accounts?

Accepted Answer

No, each person is only allowed one account. Creating multiple accounts may result in permanent suspension of all accounts and forfeiture of any balance. 12hibaji strictly enforces this policy to maintain a fair and safe gaming environment.

Question 3

Why is account verification required and how do I complete it?

Accepted Answer

Account verification (KYC) is done to protect your security. It helps prevent fraud and unauthorized transactions. You'll need to upload a scan of your national ID or passport along with a selfie. Verification is typically completed within 24–48 hours.

Question 4

I can't log in — what should I do?

Accepted Answer

First, make sure you're entering the correct email and password. If you've forgotten your password, on the login page Click the "Forgot Password?" option. If your account gets temporarily locked after multiple failed attempts, wait 15–30 minutes before trying again. If the issue persists, contact our support team.

Question 5

Can I update my profile information later?

Accepted Answer

You can update your phone number, address, and security questions on your own. To change your name or date of birth, you'll need to contact our support team and may be required to submit a copy of your ID. Information that has already been verified generally cannot be changed.

Question 6

What deposit methods are available on 12hibaji?

Accepted Answer

12hibaji supports deposits via mobile banking, bank transfer, and digital wallets. All payment methods are processed through secure, encrypted channels. On the deposit page, for detailed step-by-step instructions.

Question 7

What are the minimum and maximum deposit amounts?

Accepted Answer

The minimum deposit is BDT 100 and the maximum single deposit is BDT 50,000. Daily limits and caps may vary depending on the payment method. VIP members enjoy higher deposit limits.

Question 8

How long does it take for a deposit to reflect in my account?

Accepted Answer

Deposits via mobile banking are usually instant — your balance is updated within 1–5 minutes. Bank transfers may take up to 30 minutes. If it takes longer than 30 minutes, contact support with your transaction reference number.

Question 9

Are there any fees for making a deposit?

Accepted Answer

12hibaji does not charge any deposit fees. However, your bank or mobile banking provider may apply their own transaction charges. Please check your payment provider's terms for details.

Question 10

How long does it take to withdraw my winnings?

Accepted Answer

Standard withdrawal requests are processed within 1–24 hours. Verified accounts may be processed even faster. VIP members benefit from express withdrawals and can receive funds in as little as 15 minutes.

Question 11

What is the minimum withdrawal amount?

Accepted Answer

The minimum withdrawal amount is BDT 500. Winnings from bonuses are subject to specific wagering requirements before they can be withdrawn. For more details, Withdrawal Page here.

Question 12

What are the common reasons for a withdrawal rejection?

Accepted Answer

Withdrawals are typically rejected for the following reasons: account not verified, bonus wagering requirements not met, incorrect bank details provided, or an ongoing security review. Double-check your information and try again.

Question 13

What games are available on 12hibaji?

Accepted Answer

12hibaji offers slots, live betting, Sports Betting, bingo, cricket betting, card games, and much more. New games are added regularly. Slot Games and Betting View the full list on the page.

Question 14

Do I need to download an app to play games?

Accepted Answer

No, 12hibaji is fully browser-based. You can play directly from any browser on your phone or computer — no app installation required. However, a web app is also available for Android and iOS.

Question 15

What happens to my bet if I lose internet connection during a game?

Accepted Answer

If you get disconnected, the game result is saved on our servers. Once you reconnect, you'll see the correct result and balance. If you notice any discrepancy, contact support with your transaction ID.

Question 16

How do I claim the welcome bonus?

Accepted Answer

As a new member, Register upon making your first deposit, a welcome bonus will be automatically credited to your account. The bonus amount and terms are detailed on the promotions page. Your account must be verified to receive the bonus.

Question 17

What is a wagering requirement and how do I fulfill it?

Accepted Answer

A wagering requirement means you need to place a certain amount in bets using your bonus funds before you can withdraw. For example, a 10x wagering requirement on a BDT 100 bonus means you need to wager BDT 1,000. This is fulfilled through your normal gameplay.

Question 18

How does the referral bonus work?

Accepted Answer

You'll receive a referral bonus when someone registers using your referral link and makes their first deposit. The bonus is added directly to your wallet. You can find your referral link in your profile settings.

Question 19

Does 12hibaji keep my personal information secure?

Accepted Answer

Yes, 12hibaji uses industry-standard SSL/TLS encryption. Your personal information is never sold or shared with third parties. To learn more, Privacy Policy here.

Question 20

How do I enable two-factor authentication?

Accepted Answer

After logging in, go to the "Security" tab in your profile settings. Enable the two-factor authentication option there. A verification code will be sent to your phone number — enter it to activate 2FA. From that point on, you'll need to enter a code each time you log in.

Question 21

What should I do if I notice suspicious activity?

Accepted Answer

If you notice any unrecognized logins or transactions on your account, change your password immediately and notify our support team. If needed, we can temporarily lock your account while we investigate. Your security is our top priority.

Question 22

What is 12hibaji's policy on responsible gaming?

Accepted Answer

12hibaji believes gaming should be entertainment, not an addiction. We offer deposit limits, self-exclusion, and break options. To learn more, Responsible Gaming View page.

12hibaji FAQ — answers to all your questions

Which topic Need help?

Account & Registration

Deposits & Payments

Withdrawals & Winnings

Games & Betting

Bonuses & Promotions

Security & Privacy