12hibaji Terms and Conditions

1 General Provisions

These Terms & Conditions form a legal agreement between the 12hibaji platform and its users. 12hibaji is an online gaming platform providing various gaming services to players in Bangladesh.

12hibaji's Terms & Conditions may be updated at any time. Continued use of the platform after any changes will be considered acceptance of the revised terms. We recommend checking this page regularly.

These Terms & Conditions are governed by the applicable laws of Bangladesh. In the event of any dispute, 12hibaji's decision shall be considered final, though a fair review process will always be available.

2 Account Register

To open an account at 12hibaji, the following requirements must be met:

• The applicant must be at least 18 years old.
• All information provided during registration must be truthful, accurate, and complete.
• Each individual is permitted to open one account only.
• Your account password must be kept confidential and must not be shared with anyone.
• If your details change, update your profile immediately.

Identity Verification (KYC)

12hibaji may request identity verification at any time for security purposes. A national ID card, passport, or other government-issued document may be required. Withdrawals may be delayed if KYC verification is not completed.

Multiple Accounts Prohibited

If multiple accounts belonging to the same person are found, all accounts will be immediately closed and balances may be forfeited. 12hibaji enforces a strict policy on this matter.

3 Deposits & Payments

Deposits at 12hibaji must be made through approved payment methods. You can deposit via mobile banking, bank transfer, or e-wallet.

• The minimum deposit amount is BDT 200.
• Deposits must be made from an account registered in your own name.
• Funds sent from a third-party account are not accepted.
• Once a deposit is successful, funds are typically credited to your wallet within 5–15 minutes.
• For bank transfers, please include your User ID in the reference field.

4 Withdrawal Policy

The following rules apply when withdrawing winnings from 12hibaji:

• KYC verification must be completed before a withdrawal can be processed.
• The minimum withdrawal amount is BDT 500.
• Withdrawals can only be made to the same payment method used for the deposit.
• Winnings earned from a bonus can only be withdrawn after the applicable wagering requirements have been met.
• Withdrawals are typically processed within 24 to 72 hours.

Reasons for Withdrawal Delays

Withdrawals may be delayed due to incomplete KYC, suspected unusual transactions, or technical issues. In such cases, the 12hibaji support team will notify the player.

5 Bonuses & Promotions

12hibaji regularly offers various bonuses and promotions. Each offer comes with its own terms that must be followed.

Wagering Requirements

To withdraw winnings from a bonus, you must complete the required wagering. For example, a 30x wagering requirement means you need to wager 30 times the bonus amount. Full details are available on each bonus offer's page.

Bonus Abuse is Prohibited

Using multiple accounts, providing false information, or employing any other strategy to exploit bonuses will result in the bonus being cancelled and may lead to account suspension.

• Bonuses must be used before they expire.
• Bonus usage may be restricted on certain games.
• Each promotion can only be claimed once, unless stated otherwise.

6 Gaming Rules

12hibaji offers a wide range of games including slots, betting, bingo, and more. Each game has its own rules, which you should read before playing.

• Game outcomes are determined by a Random Number Generator (RNG).
• If a game is cancelled due to a technical error, the wager will be refunded.
• If your internet connection drops, the game result will be saved on the server.
• Any dispute over a game outcome will be resolved based on server log data.

7 Prohibited Activities

The following activities are strictly prohibited on the 12hibaji platform:

• Playing games through fraudulent or dishonest means.
• Attempting to gain unauthorized access to another player's account.
• Using automated software or bots to play games.
• Money laundering or transactions involving illegal funds.
• Attempting to hack or carry out a cyberattack on the platform's systems.
• Harassing or threatening other players.
• Opening an account or claiming a bonus using false information.

8 Account Suspension & Closure

12hibaji reserves the right to suspend or close any account at any time. This typically occurs in the following situations:

• Violation of the Terms & Conditions.
• If a suspicious or unusual transaction is detected.
• Failure to pass KYC verification or submission of false information.
• At the player's own request to activate self-exclusion.

An email notice is generally sent before an account is closed. However, in cases of serious violations, immediate action may be taken.

9 Privacy & Data Protection

12hibaji takes the privacy of players' personal data seriously. Information provided at registration is used solely for platform operations and security purposes.

• Personal data is never sold or transferred to third parties.
• All data is protected with SSL encryption.
• Information may be disclosed to authorities when required by law.

For detailed information, visit 12hibaji's Privacy Policy View Page.

10 Responsible Gaming

12hibaji believes gaming should be for entertainment only. Excessive gaming can be harmful to individuals and their families.

• You can set deposit limits, session limits, and loss limits.
• Through self-exclusion, you can temporarily deactivate your account for a set period of time.
• It is the responsibility of parents and guardians to keep minors away from gaming.

For More Details Responsible Gaming View Page.

11 Dispute Resolution

If you have a complaint, contact 12hibaji's support team first. The support team aims to respond within 48 hours.

• Use live chat or email to submit a complaint.
• Attach any relevant screenshots or supporting information with your complaint.
• If the issue cannot be resolved through support, there is an option to escalate it for a higher-level review.

12 Changes to Terms

12hibaji reserves the right to update these Terms & Conditions at any time. Players will be notified by email or via an on-platform notice for any significant changes.

Continued use of the platform after any changes have been made will be considered acceptance of the updated terms. We recommend visiting this page regularly to stay informed.