Gaming is for enjoyment — not stress or dependency. 12hibaji believes every player should know their limits and play with a clear head. We're here to support you every step of the way.
Steps we've taken to promote responsible gaming at 12hibaji
Set your own daily, weekly, or monthly spending limit in BDT. Once a limit is set, it cannot be changed easily.
Track how long you've been playing. You'll receive automatic break reminders after a set time so you don't lose track.
Feeling like you need a break? You can temporarily suspend your account for a few days yourself — no questions asked.
If you need a longer break, activate self-exclusion. During this period, you will not receive any promotional messages either.
No one under the age of 18 is permitted to create an account. Use parental control tools to prevent children in your household from gaining access.
If you notice signs of addiction, our support team can connect you with professional counseling services.
Responsible gaming means treating gaming as a mindful, controlled part of your entertainment. At 12hibaji, we believe gaming is truly enjoyable only when it's planned, within a set budget, and approached in the right headspace. Responsible gaming isn't just about wins and losses — it's about staying in control of your own decisions.
Online gaming is growing rapidly in popularity across Bangladesh, yet many players don't know when to stop or where to draw the line. 12hibaji is committed to changing that. Our responsible gaming policy isn't just a rulebook — it's a genuine commitment to the wellbeing of every player.
The core principle of responsible gaming at 12hibaji is simple — gaming should always be a source of entertainment, never a cause of financial stress or emotional distress.
Gaming is a legitimate form of entertainment, but like any entertainment, it has its limits. Research shows that uncontrolled gaming can affect family relationships, financial stability, and mental health. 12hibaji does not want any player to experience that kind of harm.
What responsible gaming gives you:
Remember — planning to earn a living from gaming isn't realistic. It's entertainment, not an investment.
Gaming addiction usually develops gradually. If you recognise two or more of the signs below in yourself, it's time to pay attention. 12hibaji encourages you to be honest with yourself.
These signs are not a sign of weakness. They're simply signals that a little help is needed. Reaching out takes courage.
Build these habits to stay in control of your gaming at 12hibaji. They're simple, but make a real difference over time.
Decide before you play how much BDT you're willing to spend. Only play with what you can afford to lose without it affecting your household.
Set a timer before you start. When the time is up, stop — regardless of whether you're winning or losing.
A losing streak can trigger the urge to chase losses with bigger bets. When that happens, step away — take a short walk or have a glass of water.
Avoid gaming when you're angry, frustrated, or under stress. Playing in a healthy headspace is part of responsible gaming.
When you're on a winning streak, withdraw a portion of your winnings. Avoid the urge to put all your money back into the game.
Talk openly with your family about your gaming habits. Keeping it hidden is often how dependency starts.
Take at least one full day off from gaming each week. Spend that time with family, friends, or a hobby you enjoy.
12hibaji offers several effective tools to help keep you safe, available directly in your account settings. Using them is entirely your choice, but we always recommend keeping them active.
Set a maximum daily, weekly, or monthly deposit limit. Lowering a limit takes effect immediately; increasing one takes effect after 72 hours.
You'll receive automatic notifications after a set period. You can also choose to have your session end automatically once that time is up.
Suspend your account for anywhere between 1 day and 6 weeks. You will not be able to log in during this period.
Suspend your account for anywhere from 6 months to permanently. During this time, no promotions or communications will be sent to you.
You can view your full gaming activity, deposit history, and withdrawal history at any time.
Our support team is available 24/7 to help with any questions about responsible gaming.
Answer the following questions honestly. If you answer "yes" to three or more, take a pause and talk to us.
Do you keep playing even after you've gone over your budget?
After a loss, do you find yourself thinking about playing "just one more time"?
Have your family or friends ever expressed concern about your gaming habits?
Have you ever borrowed money or dipped into your savings to fund gaming?
Do you feel restless or irritable when you're not gaming?
Are you spending more time gaming instead of being present for work, studies, or family?
Have you tried to take a break from gaming but couldn't?
If you feel you need help, there's no shame in reaching out. The 12hibaji support team will assist you with complete confidentiality.
12hibaji does not allow anyone under 18 to open an account. Age is verified at registration, and any account flagged as suspicious is investigated.
If you have children or teenagers at home:
If you suspect a minor has opened a 12hibaji account, please notify our support team immediately.
12hibaji genuinely wants you to stay healthy and happy. If you feel your gaming is getting out of control, don't face it alone. Our responsible gaming support team is available 24/7, every day of the week.
Gaming addiction is a health condition. With the right help at the right time, full recovery is possible. 12hibaji is committed to standing by you on that journey.
All your common questions answered in one place